Shipping policy
Shipping Policy
Thank you for shopping with Burrow Night.
This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotional events, or holidays, kindly note that processing times may be longer than usual.
Shipping Destinations
Burrow Night currently ships worldwide.
Shipping availability may vary depending on the destination country. If your country is not available at checkout, please contact us at info@burrownight.com and we will do our best to assist you.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Burrow Night is not responsible for delays and additional costs caused by customs clearance procedures.
Customers are responsible for ensuring that the products ordered comply with any local import laws or restrictions applicable in their country.
Estimated Delivery Times
Estimated delivery times will be displayed at checkout based on the selected shipping method and destination.
Please note that all delivery estimates are approximate and may be subject to delays outside of our control.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Any applicable shipping promotions, including free shipping offers, will be clearly displayed on our website.
Shipping Options
Available shipping options and estimated delivery times will be displayed at checkout.
Customers may choose their preferred shipping method from the options available for their destination.
Delivery estimates provided at checkout are intended as guidance only and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, customs processing, weather conditions, and other factors outside of Burrow Night's control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information where available. Please allow up to 24 hours for tracking information to become active.
If you have not received tracking information within a reasonable time after receiving your shipping confirmation, or if you are experiencing issues with tracking updates, please contact us at orders@burrownight.com and we will be happy to assist you.
Delayed Deliveries
While we strive to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:
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Courier delays
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Severe weather conditions
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Customs processing
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Public holidays
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Unexpected disruptions to transport services
Burrow Night is not responsible for any delays caused by third-party carriers.
Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Burrow Night is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.
Lost or Missing Parcels
If you believe your parcel has been lost or is significantly delayed, please contact us at orders@burrownight.com as soon as possible.
We will investigate the matter and assist where possible.
Claims relating to lost parcels may require additional time while an investigation is conducted with the shipping carrier.
Damaged Parcels
If your order arrives damaged during transit, please contact us promptly and provide photographs of both the packaging and the damaged item(s).
We will investigate the matter with the shipping carrier and do our best to assist in resolving the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
orders@burrownight.com
Thank you for choosing Burrow Night.